We’re so glad you’ve chosen The Kind Space Talk Therapy. Before we begin, we ask that you read and agree to the following so we can make sure your sessions run smoothly and safely.

You’re welcome to cancel your booking up to two hours before your appointment for a full refund. If you cancel within one hour of your appointment, you can rebook without any cancellation fee. If you don’t attend your session or don’t answer when we call, your payment will be non-refundable.

For phone sessions, you’ll receive a call from a private (blocked) number, so please make sure your phone can accept these calls. If your appointment is online, it’s your responsibility to have a stable internet connection and a quiet, private space so you can focus fully on your session.

While we are here to support you, we are not a crisis service. If you are feeling suicidal or believe you may harm yourself or someone else, please contact a crisis helpline instead of booking a session with us. In Australia, you can call Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636. If you are in immediate danger, call 000.

Everything you share in your session will remain private and confidential, with only a few exceptions. If you share that you intend to harm yourself or someone else, disclose abuse or neglect of a child, elderly person, or vulnerable adult, or if we are legally required to release information (for example, through a court order), we have a legal and ethical duty to report it to keep you and others safe.

Our service offers talk therapy and emotional support in a calm, non-judgmental environment. We do not diagnose conditions, prescribe medication, or provide medical certificates.

All sessions must be paid for at the time of booking, and refunds (when applicable) will be processed within five business days. Therapy is most effective when you arrive on time, in a comfortable and private space, and when you can speak openly and honestly. Everyone’s journey is unique, and outcomes may vary.

By booking a session, you confirm that you understand and agree to these terms and that you are ready to work together in a safe, respectful, and supportive way.